CNC Milled parts Quoting Error Troubleshooting

What is a quotation failure? Case 1: Failure to read uploaded file Case 2: Unsupported shape Case 3: Maximum Size Issue Case 4: Unsupported holes Case 5: Pocket depth limit exceeded Case 6: Insufficient pocket width Case 7: Insufficient depth of blind holes Case 8: Pocket_Unprocessable sharp corner Case 9: Shape recognition failure

When uploading a model to meviy, a “Quotation failure” error may occur.
Below is an overview of why these errors occur and how to resolve them,as well as some example errors.

What is a quotation failure?

When uploading a model to meviy, an error may occur where the model cannot be auto-quoted.

How to check for errors in the project list

After uploading a model to meviy, the “” or “” icon will appear if the model cannot be auto-quoted.
In this case, please go to the 3D Viewer and confirm the details of the error from the Precaution column.

How to check error messages in the 3D Viewer

Please open the 3D viewer and check the “Precaution” menu.
Click the “Confirm” button to check for errors and to get the range of automatic estimation.
Depending on the error type, a range for auto-quotation may not be displayed.

Notes

In addition to the red text in the message box, the Quality Agreement may be provided in an orange message.
For more information on the quality agreement, please refer to the following
→Quotation conditions settings > [FA Machined] Quotation Settings > Changing Hole Information

How to locate an error

Clicking the “Confirm” button will highlight the error location in the model.
Once this error is resolved, automatic quoting will be possible.

Case 1: Failure to read uploaded file

This error occurs when a 3DCAD format or extension that is not supported by meviy is uploaded.
To resolve this, please check the formats supported by meviy and re-upload a supported format.

Notes

Please see below for the formats and extensions that can be uploaded to meviy.

Before You Begin > Uploadable CAD File Formats

Case 2: Unsupported shape

This error is caused by uploading a shape that is not eligible for automatic quotation with meviy’s CNC Milling service.
To resolve this, please check the quotable shapes and modify the model accordingly.

Tip

If the following message is displayed in the 3D Viewer, it corresponds to this error.
– “Unsupported shapes_Support”

Notes

See below for shapes supported by the CNC Milling service.
→CNC Milling > Shapes Eligible for Quotation > Quotable Shapes

See below for Unsupported shapes by the CNC Milling service.
→CNC Milling > Shapes Eligible for Quotation > Ineligible Shapes

Case 3: Maximum Size Issue

This error is caused by exceeding mevyi’s auto-quotable size.
To resolve this, reduce the overall size of the part to meet meet meviy’s size requirements.

Tip

If any of the following messages are displayed in the 3D Viewer, it corresponds to this error.
– “Blank_Length”
– “Blank_Width”
– “Blank_Thickness”

Notes

See below for sizes that can be quoted by meviy.
→CNC Milling＞Applicable Parts/Materials＞Quotable Sizes

If you have any questions, please request a manual quotation by meviy support. See below for assistance on manual quotations.
→Quotation conditions settings＞[FA Machined] Quotation Settings＞Information about manual quotation

Case 4: Unsupported holes

This error occurs when there is an unrecognized hole shape.
To resolve this, please change the hole to a supported shape and re-upload the file.

Tip

If the following message is displayed in the 3D Viewer, it corresponds to this error.
– “There is an unsupported hole shape.”

Notes

Please see below for the recognition conditions of each hole type.
→CNC Milling＞Design Guidelines＞Recognizing Different Types of Hole

If you have any questions, please request a manual quotation by meviy support. See below for assistance on manual quotations.
→CNC Milling＞Quotation Settings＞Information about manual quotation

Caution

Tapered holes, holes with a fillet at the edge, and undercuts are not supported by a manual quotation

Case 5: Pocket depth limit exceeded

This error occurs when the corner radius inside the pocket does not fit into the meviy standard.
To resolve this, increase the corner radius to increase the tool diameter, or remove the corner radius to change the machining direction.

Tip

meviy recognizes the machining direction and tool diameter by the radius of the pocket corner.
Increasing the corner radius will increase the tool diameter and increase the possible cut depth.

If any of the following messages are displayed in the 3D Viewer, it corresponds to this error.
– “Pocket_Maximum depth_Minimum radius restricted”
– “Pocket_Maximum depth_Minimum width restricted”
– “Pocket_Maximum depth_Minimum radius and minimum width not restricted”

Notes

Please see below for pocket dimensions that can be quoted.
→CNC Milling＞Accuracy and Machining Specifications＞Standards for Different Hole and Pocket Types

Case 6: Insufficient pocket width

This error occurs when the specified machining depth is too deep for the pocket width.
Tool diameter is determined by the minimum pocket width. Narrower pocket widths make the tool thinner and thus prevent deeper machining.
To resolve this, increase the pocket width or reduce the pocket depth.

Tip

If the following message is displayed in the 3D Viewer, it corresponds to this error.
– “Pocket_Width_Minimum value”

Notes

Please see below for pocket dimensions that can be quoted.
→CNC Milling＞Applicable Parts/Materials＞Quotable Shapes

Please see below for tool diameters and accompanying machining depths.
→CNC Milling＞Accuracy and Machining Specifications＞Standards for Different Hole and Pocket Types

Case 7: Insufficient depth of blind holes

This error occurs when the blind hole is too deep, and causes the tool holder to collide with the part.
To resolve this, adjust the hole depth, diameter, or position to prevent collision.

Tip

This error occurs when the corner radius inside the pocket does not fit into the meviy standard.
To resolve this, increase the corner radius to increase the tool diameter, or remove the corner radius to change the machining direction.

If any of the following messages are displayed in the 3D Viewer, it corresponds to this error.
– “Pocket_Maximum depth_Minimum radius restricted”
– “Pocket_Maximum depth_Minimum width restricted”
– “Pocket_Maximum depth_Minimum radius and minimum width not restricted”

Notes

Please see below for tool diameters and accompanying machining depths.
→CNC Milling＞Accuracy and Machining Specifications＞Standards for Different Hole and Pocket Types

Case 8: Pocket_Unprocessable sharp corner

This error occurs when a sharp angle remains in a corner.
The solution is to use the R proposal function or change the design.

Tip

Please see below for shapes that can be quoted.
→CNC Milling＞Applicable Parts/Materials＞Quotable Shapes

Caution

A sharp corner is defined as a corner with no corner Radius required in the machining direction.
Shape patterns include obtuse corners as well as those shown left.

Case 9: Shape recognition failure

This error occurs when there is a problem with the quality of the uploaded 3D CAD data, and the shape is deformed when it is loaded in meviy.
If the shape is deformed, please try the following steps to attempt to generate a quote.

State of original data

State after loading in meviy

Tip

The following message is displayed in the 3D viewer when this error occurs.
– “An error shape exists in the model.”
– “Failed to load file.”

1. Check the shape of the uploaded 3D CAD data.

Check the shape of the uploaded 3D CAD data.
If there is a problem with the shape, correct it and upload the model again.

Notes

Visual check
– Are there any twisted surfaces?
– Are there any unintended geometric features displayed in the cross-section view?
– Are there any very small shapes or gaps?

Check the shape creation method
– Are there any 3D shapes created without drawing sketches?
– Shapes created by importing lines from DXF
– Shapes created using reference geometry or mating part geometry
– Are there any intersecting lines created by intersecting holes?
– etc.

Confirm using CAD checking tools
– Check for inconsistent shapes

If there is no problem with the shape check or the model loading does not improve even after correcting and re-uploading the file, please try the next step 2.

２．Changing the file format

Upload the file again in a 3D CAD file format different from the one you originally uploaded.

Notes

– If meviy supports the native format of the 3D CAD file you are using, please try uploading in the native format.
– If you are using an unsupported format, please try uploading as a STEP or Parasolid.

If modifying the geometry and changing the file format does not fix the error, please contact meviy support.